Privacy policy

Privacy Policy

 

Last updated: August 23, 2026

 

House of Cobbler LLC operates The House of Cobbler online store and website at thehouseofcobbler.com. This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit the website, place an order, contact us, or otherwise use our services.

 

Information we collect

We may collect your name, email address, phone number, billing and shipping addresses, order and transaction details, product preferences, customer-support communications, device and browser information, IP address, cookie data, and website activity. Payment information is processed securely by Shopify and the payment providers available at checkout; we do not directly store full payment-card details.

 

How we use information

We use personal information to operate the store, process and deliver orders, provide order tracking and customer support, manage returns and refunds, prevent fraud, maintain security, comply with legal obligations, improve our website and products, and send marketing communications where permitted. You may unsubscribe from marketing messages at any time.

 

How we share information

We may share information with Shopify and trusted providers that support payments, order fulfillment, shipping, analytics, advertising, fraud prevention, customer service, and website operations. We may also disclose information when required by law, to protect our rights or customers, or as part of a legitimate business transfer. Service providers may process information in countries other than your country of residence under their own legal and security obligations.

 

Cookies and analytics

We and our service providers may use cookies and similar technologies to keep the website working, remember preferences, understand store performance, prevent fraud, and measure marketing. You can manage cookies through your browser and any consent controls presented on the website.

 

Data retention and security

We retain information only for as long as reasonably necessary for the purposes described above and to meet legal, accounting, tax, fraud-prevention, and dispute-resolution requirements. We use reasonable administrative, technical, and organizational safeguards, but no online system is completely secure.

 

Your choices and rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or object to or restrict certain processing. We may need to verify your identity before completing a request. You may also withdraw consent where processing is based on consent.

 

Children

Our services are not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

 

Changes to this policy

We may update this Privacy Policy to reflect changes in our services, practices, or legal obligations. The revised version will be posted on this website with an updated date.

 

Contact us

House of Cobbler LLC

502 Gulf Pearl Tower

Behind NMC, Al Majaz 1

Sharjah, United Arab Emirates

Email: support@thehouseofcobbler.com

Phone: +971502713362